Privacy Policy
Last updated November 9, 2026
This policy explains what information Penta Electric Inc. ("Penta", "we") collects when you contact us, request service, or receive calls and text messages from us, and how we use it.
Information we collect
When you call, text, email, or submit a request, we collect the details you give us, such as your name, phone number, email, job address, and a description of the work. Calls and texts with our office line, including our virtual receptionist, may be recorded and transcribed so our team can follow up accurately.
How we use it
- To respond to your request, prepare estimates, schedule work, and complete and bill jobs.
- To send service messages such as appointment reminders, quotes, invoices, and job updates.
- To keep records required for permits, warranties, and our business.
Text messaging
If you give us your mobile number, we may text you about your request or job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us deliver messages and run our business (for example, our scheduling and phone software), and only for that purpose.
Sharing
We do not sell your personal information. We share it only as needed to do your job (for example, with utilities, inspectors, permitting offices, or suppliers), with service providers acting for us, or when required by law.
Security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
Your choices
You can ask us to update or delete your contact information, or to stop calls or texts, by contacting us below.
Contact us
Penta Electric Inc.
1120 S Rackham Way, Suite 300
Meridian, ID 83642
(208) 760-8600 · casey@pentaelectricinc.com